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Connecting Wazzup as an aggregator channel

Channels overview

What a channel is and how it works in AI Textura

Telegram

Direct Telegram bot connection

amoCRM and Kommo

CRMs with built-in messengers

Bitrix24

Bitrix24 Open Channels
To have your AI Employee reply to customers in WhatsApp, VK, Instagram, Avito, and other channels, use an aggregator platform. An aggregator combines several messengers in one window and provides a single API key for connecting to AI Textura.
In AI Textura, WhatsApp connects only through aggregators, and Wazzup is the most stable option. The platform has no direct WhatsApp channel.

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Supported platforms

If your main goal is WhatsApp without a CRM, start with Wazzup. If you need one account for 5+ messengers, choose Umnico or SendAPI.

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Platform overview

Wazzup specializes in connecting WhatsApp (personal number and Business API). It also supports Instagram, Avito, and Telegram. Setup is simple and the connection is stable.Supported channels: WhatsApp (personal and Business API), Instagram, Avito, Telegram.
Umnico combines WhatsApp, Telegram, Instagram, VK, Viber, Facebook, Avito, and other channels in one window. It suits companies that need to connect several messengers at once without a CRM.Supported channels: WhatsApp, Telegram, Instagram, VK, Viber, Facebook, Avito, and more.
Kommo (the international version of amoCRM) is a CRM system with native messenger integration. If you already use Kommo for sales, connecting channels is as easy as it gets.Supported channels: WhatsApp, Telegram, Instagram, VK.
Salebot is an automation platform with a visual bot builder. It lets you build conversation flows and connect messengers to AI Textura.Supported channels: WhatsApp, Telegram, VK, Viber.
SendAPI provides a universal HTTP interface (webhooks) for connecting any channel. It’s a good fit if you need a non-standard integration or a channel other aggregators don’t offer.Supported channels: any channel via HTTP webhooks.
Jivo offers a live chat widget for websites plus a messenger aggregator. It’s convenient if you already run Jivo as live chat on your site: your AI Employee joins the same account.Supported channels: WhatsApp, VK, Instagram, Telegram, email, website widget.
HelpDeskEddy is a ticket system with messenger support. It suits companies that handle support through tickets and want to add an AI Employee as the first line.Supported channels: WhatsApp, Instagram, Telegram, email, tickets.

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How to connect

The process is the same for all aggregator platforms.

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Step 1. Set up the aggregator

1

Sign up on the aggregator platform

Go to the website of your chosen aggregator (Wazzup, Umnico, Kommo, Salebot, SendAPI, Jivo, or HelpDeskEddy) and create an account.
2

Connect the messengers you need

In the aggregator’s dashboard, add the channels you want to use: WhatsApp, VK, Instagram, Avito, Viber, and others.
3

Copy the API key

Find the API or Integrations section in the aggregator’s settings and copy the API key (token).
Keep your API key secure: it grants full access to your channels in the aggregator. Don’t share it with third parties.

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Step 2. Connect the aggregator in AI Textura

1

Open the Channel section

Go to AI Employees → select an AI Employee → Channel tab → Connect New subtab.
2

Choose a platform

Find the one you need in the platform list (for example, Wazzup or Umnico) and click it.
3

Create a connection

In the side panel, select the Create tab.
4

Fill in the settings

  • Channel Name: any name that works for you (for example, “WhatsApp via Wazzup”).
  • API Key: paste the key you copied from the aggregator.
5

Connect

Click Connect. The channel appears on the Connected tab and starts receiving messages.
6

Choose a source (if applicable)

For Wazzup and some other aggregators, after connecting you need to choose a specific source channel (for example, the right WhatsApp number) from those available in the aggregator.
You can connect several messengers through one aggregator with a single API key.

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Which aggregator to choose

The choice depends on your goals and the channels you want to connect.
If you need WhatsApp, Instagram, VK, Avito, or other messengers but don’t use a CRM, an aggregator (Wazzup or Umnico) is the simplest solution.

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FAQ

Yes. You can connect different channels through different aggregators to one AI Employee.
No. AI Textura has no direct WhatsApp channel. Use Wazzup, Umnico, Kommo, SendAPI, Jivo, or HelpDeskEddy; each of them supports WhatsApp.
Your AI Employee can’t receive or send messages through that channel until the aggregator is back up. Messages customers send during that time will be processed after recovery (depending on the aggregator).
Yes. Each aggregator is a separate service with its own pricing. Your AI Textura subscription doesn’t include the aggregator’s cost.
AI Textura currently has no direct Avito channel. Avito connects through aggregators that support it (Wazzup, Umnico, SendAPI).
You need the official WhatsApp Business API, via 360dialog or an aggregator. A regular account isn’t designed for auto-replies: WhatsApp treats this traffic as bulk messaging and restricts the number.
Three rules: connect only through the official Business API; reply to incoming messages and don’t message unknown contacts first; don’t reply instantly (the message buffer in the channel settings sets the delay).
Only while connecting, for authorization. After that, messages travel between servers, and the phone is only needed to keep the session active.
Instagram’s built-in auto-replies are to blame: they intercept the first message. Open Business tools → Automated responses, turn off welcome messages, then reconnect the channel.
Yes, but the aggregator splits comments and direct messages into separate channels, and each channel gets its own AI Employee, since the tone in DMs and under posts differs.
Check whether the aggregator channel appears on the AI Employee’s Connected tab. If it doesn’t, the group isn’t authorized on the aggregator’s side: go back to that step and send a test message again.
The widget comes from the aggregator or CRM: take the ready-made JS code from your Umnico or amoCRM account or from Bitrix24 Open Channels, and paste it before the closing </body> tag on every page of your site. You connect to AI TEXTURA the channel the widget runs through.
The first fix is to reconnect: turn off the channel toggle in the AI Employee’s settings, wait 10 seconds, turn it back on, then send a test message. If it’s still silent, contact Support with the aggregator’s name and the time of the last message that came through.
Yes. Each number connects as its own channel, and each channel is linked to one AI Employee.
Look at the incoming traffic: if the inbox is mostly automated notifications and newsletters, the AI Employee will be replying to them for nothing. Connect email when it receives real customer inquiries.