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You don’t need to study anything up front to get your AI Employee answering customers: the platform walks you through five steps and suggests the next action at each one. Below is the same path in words, from creating an agent to the first conversation in Telegram.

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Create an agent

Open AI Agents and click Hire Agent. The platform asks how you want to build it.
The “How should we create the agent?” screen with three options: automatically from a website, from a template, from scratch
Let’s take a template. The catalog has many roles — sales, tech support, recruiting, real estate, insurance, personal assistant, and more.
The “Choose a template” screen with role cards: Sales Agent, Tech Support, HR Recruiter, Personal Assistant, Real Estate Agent, Insurance Agent
Once you pick one, the agent is created and appears in your list.

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Connect Telegram

Right after creation, the platform offers your first channel — Telegram. You don’t need to enter a token.
The “Connect Telegram” screen with a “Create Telegram bot” button and an “I already have a bot — enter token” link
Click Create Telegram bot — Telegram opens with a bot creation window ready to go. Enter a name and a username (it must end in bot) and click Create. You set the bot’s picture and description there too, in Telegram.
The bot creation window in Telegram: “Bot name” and “Username” fields and a “Create” button
This is the bot your customers will use to message your AI Employee. If you already have a bot, choose I already have a bot — enter token. Telegram is just the first channel. You can connect WhatsApp, Avito, VK, website chat, CRMs, and Ticket Systems later in Channels — your AI Employee answers in all of them at once.

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Upload knowledge

Next, the platform asks you to add sources — the material your AI Employee will answer from: price lists, policies, service descriptions.
The “Knowledge Base” screen with four ways to add a source: files, text, YouTube video, web page
To learn how your AI Employee searches these materials, see Knowledge Base.

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Add Quick Answers

Here you set question–answer pairs for the things customers ask most often. When such a question comes in, your AI Employee replies with your text word for word, without rephrasing.
The “Quick Answers” screen with “Question” and “Answer” fields and an “Add answer” button

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Set working hours

The last step: when your AI Employee answers customers and when it stays silent.
The “Working hours” screen: workday selection, “from” and “to” times, time zone
Select the workdays, set the time range, and check the time zone — by default, your AI Employee works around the clock. You can set up breaks, holidays, and an out-of-hours auto-reply later in Working Hours.
The “Agent is ready” screen with a settings summary and a “Go to agent” button

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Refine the instructions

The Go to agent button opens the editor — this is where all of your AI Employee’s settings live, along with a test chat where you can talk to it.
The agent editor, Persona tab: technical name, display name, an “Improve instructions” button, and instruction blocks
From here, work in a loop: message your AI Employee in the test chat as a customer, and if you don’t like the reply, click Improve instructions and describe in words what to change. The AI Employee rewrites the relevant blocks itself, and you check the result with your next message. Repeat until you’re happy with the replies.
After a few edits, click Clear history in the test chat: old replies and conversation memory throw the AI Employee off, and you can’t tell whether an edit helped.
That’s it — your AI Employee is ready: it answers in Telegram, using your materials, during your hours.

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What’s next

Persona

How the instructions are structured and what to add by hand

Channels

WhatsApp, Avito, CRMs, and Ticket Systems beyond Telegram

Talents

Actions in external services: deals, bookings, spreadsheets

Notifications

An alert in Telegram when a customer asks for a human