Additional Settings

Fine-tune your AI employee: response language, word limit, image recognition, voice (Normal / PRO ElevenLabs), agent commands from chat, and behavior toggles — jailbreak protection, pauses, and auto-resume.

The Additional section gathers settings that fine-tune your AI employee’s behavior: response language, message length, image recognition, voice (including PRO voices via ElevenLabs), service commands for controlling the agent, and behavior toggles (jailbreak protection, auto-pause, auto-resume).

Persona

Role, tone, and instructions

Versions

Configuration change history

Account Settings

Global commands and ElevenLabs integration

Telegram

Voice works in Telegram

These settings are not required for basic operation — the employee will work without them. But this is exactly where you can tailor behavior to specific scenarios and brand style.

Open the AI employee and switch to the Additional tab — it’s the last (12th) tab in the employee editor.

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Video walkthrough

A short video: an overview of the Additional tab — jailbreak protection, pause on manager reply, auto-resume with configurable delay, “silent by default” testing mode, and conversation completion detection.

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Response language

A selector that determines the language the employee responds in.

Value	Behavior
User’s language (default)	The employee auto-detects the client’s language and replies in it
Specific language (Russian, English, Қазақша, etc.)	The employee always replies in the chosen language, regardless of the client’s

If a specific language is set, the employee will not stop understanding messages in other languages. It will understand everything — but only reply in the chosen language.

Lock the language if all clients speak the same language or the employee gets confused with auto-detection. Keep User’s language for international business and tourism.

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Response word limit

A numeric field that limits the length of the employee’s responses.

Value	Behavior
0 (default)	No limit — the employee chooses the length
Any number (for example, 50 or 100)	The employee tries to stay within the specified limit

This is a soft limit. The employee doesn’t cut off mid-sentence — it phrases the answer more concisely. It may slightly exceed the limit at times.

For Telegram/WhatsApp, 50–80 words works well. For complex consultations (legal, medical) — 0 or 150–200.

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Image recognition

A text field with instructions on what the employee should focus on when analyzing photos, screenshots, and images sent by clients.

Empty by default — the employee analyzes images in a generic way. Filling this field focuses it on what matters for your business.

Example instructions

Business	Example instruction
Hotel	”Pay attention to the booking number, check-in and check-out dates, number of guests, and total amount”
Online store	”Identify the product in the photo, its condition (new, used, damaged), and any defects”
Auto service	”Describe visible vehicle damage, its location, and approximate severity”
Restaurant	”Identify the dish in the photo and its approximate ingredients”

The more specific the instruction, the more accurate the result. Instead of “analyze the photo,” write: “Find the order number, date, and amount on the screenshot. If there’s no number — ask the client.”

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Voice settings

A block for voice-response settings. Lets the employee reply with voice messages.

Voice messages work only in Telegram. For IP telephony, contact Support.

Normal mode vs PRO

Mode	Description	When to use
Normal	Built-in platform voices. Connects instantly, no integrations	For basic voicing, MVP, testing
PRO	Voices via ElevenLabs (professional TTS quality). Requires an ElevenLabs API key in /settings → Integrations	For premium scenarios, branded sound, multilingual voicing

PRO voices (ElevenLabs)

In PRO mode, branded ElevenLabs voices are available:

Voice	Type
ash	male, neutral
coral	female, soft
sage	male, calm
onyx	male, deep
alloy	neutral, all-purpose
echo	male, expressive
fable	storytelling, narrative
nova	female, energetic
shimmer	female, warm

Below the voice selector — a speed control for speech (from x0.5 to x1.5).

Connecting the ElevenLabs API key

The API key is configured globally for the account, not per agent.

1. Get an API key from ElevenLabs

   Sign up / log into ElevenLabs and copy the API key from your profile settings.

2. Open /settings → Integrations

   In AI TEXTURA: profile menu (bottom-left) → Settings → Integrations tab. Details in the Account settings guide.

3. Paste the ElevenLabs key

   Enter the key in the ElevenLabs API key field and save.

4. Enable PRO on the agent

   Return to the agent editor → Additional → Voice → switch the mode to PRO, pick a voice and speed.

For business communications (legal, medical, finance), the sage or ash voices at x1.0 work well. For youth-oriented projects, try nova or shimmer at x1.1–x1.2.

Voice parameters

Parameter	Type	Description
Voice type	Toggle	Normal / PRO (ElevenLabs)
Voice	Selector	In PRO: ash, coral, sage, onyx, alloy, echo, fable, nova, shimmer
Speed	Slider	x0.5 – x1.5
Style and emotions	Text field	Style description: “calm and confident”, “energetic and friendly”
Voice message response	Selector	Voice + text / Voice only / Text only

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Agent commands

Service commands let you control the employee right from the chat — without opening the control panel. Convenient for managers who work in the same chat as the employee.

Agent commands are global. Their text is set once for the entire account in /settings → General (“General settings” tab). On a specific agent’s Additional page you see the same commands and can be sure they’re current for all your agents at once.

Full command list

Command	What it does	When to use
Start AI	Activates the employee in the chat — it starts replying again	The manager finished intervening and is handing the chat back to the AI
Stop AI	Pauses the employee — it stops replying but still “sees” messages	The manager wants to reply themselves
Clear memory	Resets the current dialogue context — the employee “forgets” prior messages	The client arrived with a new question while the employee was still anchored to the old context
Jailbreak protection	Toggles prompt-injection protection in this chat	Suspicious messages trying to “hack” instructions
Retraining	Switches the employee’s response into training mode — adds an entry to Self-Learning	The manager wants to train the agent on this case
Report (all messages)	Generates a dialogue report — all messages including the archive	Handing the case to another manager, audit
Report (without archive)	Same, but excluding archived messages	A short summary without noise

How commands work

The manager types the command in the chat — the employee recognizes it and performs the service action. The command doesn’t go to the client — it’s interpreted by the system.

Use unique, non-obvious commands (for example, /aiti_pause or <<stop>>) so a client doesn’t accidentally type them. Plain verbs like “stop” are risky.

1. Open /settings → General

   Profile menu (bottom-left) → Settings → General settings.

2. Set the command text

   For each command (Start AI, Stop AI, etc.), specify the trigger phrase.

3. Save and notify managers

   Make sure all managers know the current commands.

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Behavior toggles

A set of settings that control automation around the agent-manager interaction and the response to unusual situations.

Jailbreak protection

Blocks prompt-injection attempts — when a client tries to make the agent “forget instructions”, “break character”, or reveal a confidential prompt.

Enable for agents that handle sensitive data or are publicly accessible (bot channel, widget). For internal demo agents, you can leave it off.

Stop after manager reply

When enabled — as soon as the manager writes in the chat themselves, the employee automatically pauses. This protects against situations where the AI “interrupts” a live specialist.

By default, this works in tandem with auto-resume: the AI pauses for 10–20 minutes, and if the client writes during that time and no one reacts, the AI resumes.

Pause on bot messages

When enabled — the employee ignores messages from other bots in the same chat (for example, a CRM chat-bot doesn’t trigger the agent’s reaction). Protects from “bot writes — bot replies — bot writes” loops.

Auto-resume after pause

The employee automatically returns to work after a pause (10–20 minutes by default) — if the client wrote and the manager didn’t react.

For 24/7 support, auto-resume is useful — the client won’t be left without a response at night. For premium sales where a “human” feel matters, manage the employee manually via commands.

Conversation completion detection

The employee analyzes the conversation flow and decides on its own that the dialogue is over (the client said goodbye, the question is resolved). This affects Auto Follow-up and Notifications.

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Settings summary

Setting	Type	Default
Response language	Selector	User’s language
Response word limit	Numeric field	0 (no limit)
Image recognition	Text field	Empty
Voice: mode	Toggle	Normal
Voice (PRO)	Selector	—
Voice speed	Slider	x1.0
Style and emotions	Text field	Empty
Voice message response	Selector	Voice + text
Jailbreak protection	Toggle	Off
Stop after manager reply	Toggle	On
Pause on bot messages	Toggle	On
Auto-resume after pause	Toggle	On
Conversation completion detection	Toggle	On

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FAQ

If I choose a specific language, will the employee stop understanding others?

No. The employee continues to understand messages in any language — but only replies in the chosen one.

How do PRO ElevenLabs voices differ from Normal ones?

PRO delivers significantly more natural sound (lifelike pronunciation, emotion, pauses). Important for premium businesses and audio content. Built-in voices are good enough for routine answers and tests.

Where do I get an ElevenLabs API key?

Sign up at elevenlabs.io, copy the key from your profile settings, and paste it into AI TEXTURA: /settings → Integrations. PRO mode then activates for all your agents.

Does voice work only in Telegram?

Yes, today only Telegram. For IP telephony, contact Support.

How does 'Jailbreak protection' work?

The employee detects prompt injections (attempts to break character, reveal instructions, or ignore restrictions) and neutralizes them. Enable for public agents and scenarios with sensitive data.

Where are agent commands stored?

Globally, at the account level: /settings → General settings. On a specific agent’s “Additional” tab you see the same commands — they can only be edited in one place.

What happens if I send the 'Clear memory' command?

The employee resets the entire current dialogue context — as if the conversation just started. Useful when the employee is “stuck” in old context.

A client accidentally typed a command — what now?

Use unique, non-obvious commands (with non-standard symbols or prefixes). If the incident already happened — re-enable the employee with the Start AI command.

What is 'Auto-resume after pause'?

After a pause (for example, after a manager’s reply), the employee automatically returns to work in 10–20 minutes — if the client wrote and the manager didn’t react. Protects against “forgotten” chats.

Do I have to fill in every field in Additional?

No. All settings have sensible defaults. Fill in only what you actually need.