Account Settings

Manage theme, language, AI commands, personal data, security, integrations, and experimental features in AI Textura.

Account Settings is your personal control panel for the platform. It contains everything related to appearance, security, integrations, notifications, global commands for AI employees, and experimental features.

AI Employees

Manage your employees

Additional Settings

Fine-tuning per employee

Billing

Balance and billing history

Support

Contact the AI Textura team

How to access settings

1. Open the profile menu

   At the bottom of the sidebar, find the block with your name and email — click on it.

2. Select 'Settings'

   In the dropdown menu, click Settings. A page with seven tabs will open.

Tab	What’s inside
General	Theme (Light / Dark / System), interface language (English / Russian), agent commands — text commands for controlling the AI
Account Settings	First name, last name, company, phone, email, password change
Notifications	Platform-level notification settings
Security	Sessions, two-factor authentication, linked accounts
Integrations	ElevenLabs API key for PRO voices
Activity	Account action log — recent sign-ins, settings changes, security events
Experimental	Beta features in testing

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1. General

The first tab, open by default. It contains appearance settings and global commands for managing AI employees.

Interface theme

Control the color scheme of the application. The setting applies to all pages at once.

Option	What it does
Light	Always light interface
Dark	Always dark interface
System	Follows your OS settings — if dark mode is enabled on your device, the platform also switches to dark

Interface language

Choose the language for the platform interface.

Option	Description
English	Interface in English
Russian	Interface in Russian

The interface language does not affect the language AI employees use with clients. An employee responds in the language set in their Persona, or adapts to the client’s language.

Agent commands

Global text commands that can be sent directly in a chat with an AI employee. Each command is a word, phrase, or set of emoji that triggers a specific action. You can change the command text to anything you prefer.

Command	What it does	Default
Start AI	The employee begins writing automatically after 10-20 minutes of silence. After a manager replies, the AI stops and waits for the next pause	😇
Stop AI	Immediately stops automatic messages, even if auto-support is enabled in the employee’s settings	❌
Retrain AI	The employee re-reads instructions and knowledge, including connected documents. Can be sent from any chat	📚📕📙📗📓📖
Toggle protection	Enables and disables corporate protection across all chats simultaneously	🔒🔒🔒🔒🔒🔒
Wipe memory	Completely clears the active dialog history. Use for testing knowledge from a clean slate	delete all
Report (all)	Generates a complete dialog report including archived messages. The same report is available in the chat action menu	set by you
Report (without archive)	A short report — only active messages, without deleted or archived ones	set by you

The Wipe memory command permanently deletes the conversation from the employee’s context. This action cannot be undone.

To change a command, enter new text in the field next to the description and click Save commands. The Reset button restores all commands to their default values.

The Report (all) and Report (without archive) commands are convenient when contacting Support: send the command in the chat — get the formatted report right in the messenger, without opening the platform.

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2. Account Settings

This is where your personal data is stored. The information is used for identification in the system and is displayed in the interface — for example, in the sidebar and in support tickets.

Profile fields

Field	Description	Required
First name	Displayed in the interface	Yes
Last name	Displayed next to the first name	No
Company	Your company or project name	No
Phone	Contact phone number	No
Email	Address used for sign-in and notifications	Yes

After making changes, click Save changes. The Reset button discards unsaved edits.

Changing your password

The same tab has a Change password button. Clicking it opens a form: enter your current password and the new password twice, then confirm.

Use a strong password of at least 8 characters, with mixed-case letters and numbers. If you sign in via a linked account (Apple, Google, etc.), setting a password for added security is still recommended.

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3. Notifications

Platform-level notification settings — control delivery channels and alert categories at the account level.

These settings cover platform notifications (news, updates, account events). The escalation triggers for specific AI employees are configured separately: see Notifications inside the agent tab.

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4. Security

Tab for keeping your account under control. It has three blocks: active sessions, two-factor authentication, and linked accounts.

Active sessions

A list of all devices and browsers where your account is currently signed in.

Parameter	What it shows
IP address	The address used to sign in
Label	The current session is marked as “Current session”
Platform	Application name — AI TEXTURA
Created	When the session was opened
Last activity	When the session was last used

If you see an unfamiliar session — change your password immediately and enable two-factor authentication.

Two-factor authentication (2FA)

An additional layer of protection. When signing in, the system requests a one-time code from an authenticator app (Google Authenticator, Authy, etc.).

1. Click 'Enable 2FA'

   The button is located in the two-factor authentication block.

2. Scan the QR code

   Open the authenticator app on your phone and scan the QR code displayed on screen.

3. Enter the confirmation code

   Enter the one-time code from the app to complete setup.

We strongly recommend enabling 2FA, especially if you use paid plans and have funds on your balance. It protects your account even if your password is compromised.

Linked accounts

Link external accounts for quick passwordless sign-in. Four services are supported:

Service	Action
Apple	Link / Unlink
Facebook	Link / Unlink
Google	Link / Unlink
Microsoft	Link / Unlink

If an account is linked, its status shows Linked with an Unlink button. If not — a Link button redirects you to the service’s authorization page.

Linking an external account is convenient for quick sign-in but does not replace a password. We recommend having both a password and a linked account — so you don’t lose access if one method fails.

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5. Integrations

This tab configures connections to external services that extend the platform’s capabilities.

ElevenLabs API key

AI Textura supports PRO voices through integration with ElevenLabs — over 1,000 professional voices, plus the ability to connect your own custom voice.

1. Get your API key

   Register at ElevenLabs and obtain an API key from your account.

2. Open the 'Integrations' tab

   Go to Settings → Integrations.

3. Paste the key and save

   Paste the key into the API key field and click Save.

After this, PRO voices become available in voice employee settings.

This is an external integration. PRO voice charges are handled by ElevenLabs — the cost depends on your plan with their service. AI Textura does not charge extra for using PRO voices.

If you don’t use voice employees or are satisfied with the built-in voices — you can skip this tab. Built-in voices (the “Standard” category) are available without a key and at no additional cost.

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6. Activity

Action log for your account: sign-ins, settings changes, security events, adding and removing AI employees, connecting channels and talents.

Field	What it shows
Date and time	When the event occurred
Action	What was done (sign-in, settings change, employee added, etc.)
IP address	Address from which the action was performed
Platform	Browser or application

Check the log if you suspect unauthorized access — every sign-in is visible. If you see unfamiliar events, change your password on the Account Settings tab and enable 2FA on the Security tab.

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7. Experimental

Features that are still in testing. They may be unstable or change in future updates, but you can try them now.

Page transition animations

Enables smooth animated transitions between platform pages. An experimental browser feature — it makes navigation visually smoother, but in rare cases may cause lag on low-powered devices.

Parameter	Description
Toggle	On / Off — enables or disables the animation

Animation is disabled by default. Enable it if you want to try — you can turn it off at any time.

The Experimental section will be updated with new features over time. Check back after platform updates.

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FAQ

How do I access account settings?

Click on your name and email at the bottom of the sidebar. In the dropdown menu, select Settings.

I changed my email but can't sign in with the new address

After changing your email, make sure you saved the changes with the Save changes button. If the issue persists, contact support via the Support section in the left menu.

Can I use the platform without a password — only via Apple/Google?

Yes. If you registered through an external service, you can sign in through it only. However, for added security we recommend setting a password on the Account Settings tab.

What should I do if I see an unfamiliar session?

Immediately change your password on the Account Settings tab → Change password. Then enable two-factor authentication. If you suspect unauthorized access, contact support.

Why do I need an ElevenLabs API key?

Only for PRO voices. If you don’t use voice employees or are satisfied with built-in voices, you don’t need a key.

Do AI control commands work in all chats?

Yes. Commands configured on the General tab apply globally — across all chats with all AI employees in your account.

What happens if I send the retrain command?

The employee re-reads all its instructions, knowledge base, and connected documents. This is useful if you updated data and want the employee to start using it immediately.

Are experimental features paid?

No. All features in the Experimental section are free. These are beta capabilities that the AI Textura team tests before full release.