Working Hours

Configure your AI employee’s schedule: work week, breaks, timezone, special days, and quick presets on the AI Textura platform.

The Working Hours section defines when your AI employee accepts and processes customer messages. During working hours the employee is active and responds; outside working hours it either stays silent or sends a pre-configured auto-reply.

Channels

Configure out-of-hours auto-reply in channel settings

Auto Follow-up

Reminders respect the employee’s schedule

Persona

Add time-based behavioral instructions

Notifications

Alerts may arrive outside working hours

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Video walkthrough

A short video: how to configure an AI employee’s schedule and how to use a cloned employee to run different modes for day and night work.

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Section Structure

The section consists of two sub-tabs:

Sub-tab	Purpose
Work Week	Main schedule: timezone, working hours for each day of the week, quick presets
Special Days	Exceptions to the main schedule: holidays, days off, days with modified hours

The schedule applies to all channels connected to the employee. If you need different schedules for different channels, create separate AI employees.

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Work Week

Timezone

At the top of the section is the Working Timezone selector. The entire employee schedule is tied to the selected timezone. The default is Europe/Moscow (GMT+3).

The timezone affects the entire schedule — both the work week and special days. Make sure the correct timezone is selected before configuring anything else. A mistake here will cause the employee to work at unexpected hours.

Daily Schedule

Below the timezone selector is the schedule for each day of the week: Monday through Sunday. The following controls are available for each day:

Element	Description
Start time	The time the employee begins responding (HH:MM format)
End time	The time the employee stops responding (HH:MM format)
Add interval	Creates an additional working time slot within the same day
Remove interval	Removes the current time interval (trash icon)
Disable day	Makes the day completely non-working (sun icon next to the day name)

Each day can contain multiple intervals. This is useful for scheduling breaks — for example, two intervals of 09:00–13:00 and 14:00–18:00 create a lunch break from 13:00 to 14:00.

If working hours are the same for all days, configure Monday first, then use the “Copy Mon to all days” preset.

Quick Presets

Below the schedule is the Quick working hours presets block — a set of ready-made templates:

Preset	What it configures
24/7 unlimited	All days active, around the clock, no days off
Mon–Fri 09:00–18:00	Standard work week, Saturday and Sunday are days off
Support: weekdays 10–19, Sat 10–16	Support team schedule with a shorter Saturday
Sat/Sun — day off	Disables Saturday and Sunday, leaves other days unchanged
Copy Mon to all days	Applies Monday’s schedule to all other days

Presets are a starting point. After applying one, you can adjust any day manually.

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Special Days

The Special Days sub-tab lets you configure exceptions to the main schedule: public holidays, corporate days off, and days with modified hours.

Special days always take priority over the regular work week schedule.

For each special day, specify:

• Date — a specific calendar day
• Parameters — fully non-working day or a modified schedule with different working hours

Special days must be updated annually. Holidays added for the previous year do not carry over automatically to the next year.

Add all public holidays in advance for the entire year. This ensures the employee behaves correctly on holidays.

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Out-of-Hours Behavior

When a customer writes to the employee outside of working hours, there are two possible outcomes:

1. The employee does not respond — the message remains unanswered until the next working interval begins.
2. The employee sends an auto-reply — a pre-configured message informing the customer about working hours.

The auto-reply text is configured not here but in the Channels settings. The Working Hours tab is responsible only for the schedule — “when”, not “what to do”.

If no working hours are configured, the default is 24/7 mode — all days are active from 00:00 to 23:59.

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Step-by-Step Instructions

Setting Up a Standard Work Week

1. Open the section

   Navigate to the desired employee and open the Working Hours tab.

2. Select the timezone

   Make sure the correct timezone is selected in the Working Timezone selector.

3. Set working hours

   For each working day, specify the Start time and End time.

4. Disable days off

   For non-working days, click the sun icon next to the day name to disable them.

5. Save

   Click Save. Changes take effect immediately.

Or simply click the Mon–Fri 09:00–18:00 preset in the quick settings block — the schedule will be filled in automatically.

Adding a Lunch Break

1. Find the day

   In the work week schedule, find the day where you want to add a break.

2. Set the first interval

   Specify working hours before the break — for example, 09:00–13:00.

3. Add a second interval

   Click Add interval and specify working hours after the break — for example, 14:00–18:00.

4. Save

   Click Save. The employee will now not respond to messages from 13:00 to 14:00.

Adding a Special Day (Holiday)

1. Go to the sub-tab

   Open the Special Days sub-tab.

2. Add an entry

   Click the button to add a new special day.

3. Set parameters

   Specify the date and choose the type: fully non-working day or a modified schedule with different hours.

4. Save

   Click Save.

Enabling 24/7 Mode

1. Open the section

   Navigate to the Working Hours tab.

2. Apply the preset

   In the quick settings block, click 24/7 unlimited.

3. Save

   Click Save. All days of the week will become active from 00:00 to 23:59.

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All Parameters

Parameter	Description
Timezone	The timezone to which the entire employee schedule is tied
Start time	The hour from which the employee begins responding to messages
End time	The hour after which the employee stops responding
Add interval	Creates an additional working time slot within a single day
Disable day	Makes the day completely non-working (sun icon)
Quick presets	Ready-made schedule templates — applied with one click
Special days	Exceptions to the main schedule (holidays, days off)

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Related Sections

Section	How it relates to Working Hours
Channels	This is where the out-of-hours auto-reply is configured — the message text the customer receives
Persona	You can add instructions for behavior at certain hours (e.g., night mode)
Auto Follow-up	Consider the schedule when configuring — reminders may be sent outside working hours
Notifications	Manager notifications may arrive outside working hours

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FAQ

What happens when a customer writes outside working hours?

The employee either does not respond or sends a pre-configured auto-reply. The specific behavior depends on the settings in the Channels section.

Can I set different schedules for different channels?

No. The schedule is set at the employee level and applies to all connected channels. If you need different schedules, create separate AI employees.

What takes priority — the regular schedule or a special day?

Special days always take priority over the regular work week schedule.

How quickly do schedule changes take effect?

Immediately after saving. No waiting or reloading is required.

Can I set a break within a working day?

Yes. Use the Add interval button to split a working day into multiple time slots. For example: 09:00–13:00 and 14:00–18:00.

Do I need to update special days every year?

Yes. Holidays added for the current year do not automatically carry over to the next year. Check and update the list at the beginning of each year.

If I don't configure working hours, will the employee work 24/7?

Yes. By default, all days are active from 00:00 to 23:59, which corresponds to 24/7 mode with no days off.

How do I set up an auto-reply for out-of-hours messages?

The auto-reply text is configured not here but in the Channels section. The Working Hours tab is responsible only for the schedule.