Working Hours

Set up an AI Employee’s schedule on the AI Textura platform: work week, breaks, time zone, special days, and quick presets.

The Working Hours section defines when your AI Employee receives and handles customer messages. During working hours, the AI Employee is active and replies; outside working hours, it doesn’t reply or sends an auto-reply.

Channels

Set up an auto-reply for non-working hours

Auto Follow-up

Reminders respect the AI Employee’s schedule

Persona

Behavior instructions for specific hours

Notifications

Alerts arrive even outside working hours

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Video guide

A short video: how to set up an AI Employee’s schedule and how to use a copy of the AI Employee to run different modes for daytime and nighttime work.

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Section structure

The section has two sub-tabs:

Sub-tab	Purpose
Work week	The main schedule: time zone, working hours for each day of the week, quick presets
Special days	Exceptions to the main schedule: holidays, days off, days with a modified schedule

The schedule applies to all channels connected to the AI Employee. If you need a different schedule for different channels, create separate AI Employees.

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Work week

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Time zone

At the top of the section is the Working time zone selector. The AI Employee’s entire schedule is tied to the selected time zone. The default is Europe/Moscow (GMT+3).

The time zone affects the entire schedule — both the work week and special days. Make sure the right time zone is selected before you set up anything else. A mistake here means the AI Employee will work at hours other than the ones you expect.

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Daily schedule

Below the time zone selector is the schedule for each day of the week, Monday through Sunday. Each day has the following controls:

Control	What it does
Start time	The time the AI Employee starts replying (HH:MM format)
End time	The time after which the AI Employee stops replying (HH:MM format)
Add interval	Creates an additional working period within the same day
Delete interval	Removes the current time interval (trash icon)
Disable day	Makes the day a full day off (sun icon next to the day name)

Each day can have several intervals. This is handy for breaks — for example, two intervals, 09:00–13:00 and 14:00–18:00, create a lunch break from 13:00 to 14:00.

If working hours are the same every day, set up Monday and then use the “Copy Mon to all days” preset.

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Quick settings (presets)

Below the schedule is the Quick working hours settings block — a set of ready-made templates:

Preset	What it sets
24/7, no limits	All days active, around the clock, no days off
Mon–Fri 09:00–18:00	A standard work week; Saturday and Sunday are days off
Support: weekdays 10–19, Sat 10–16	A support team schedule with a short Saturday
Sat/Sun off	Disables Saturday and Sunday; leaves other days unchanged
Copy Mon to all days	Applies Monday’s schedule to all other days

Presets are a starting point. After applying one, you can adjust any day manually.

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Special days

The Special days sub-tab lets you set exceptions to the main schedule: public holidays, company days off, and days with a modified schedule.

Special days always take priority over the main work week schedule.

For each special day, specify:

• Date — a specific calendar day
• Parameters — a full day off or a modified schedule with different working hours

You need to update special days every year. Holidays added for last year don’t carry over to the next year automatically.

Add all public holidays in advance — a year ahead. That way you can be sure the AI Employee works correctly on holidays.

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Behavior outside working hours

When a customer writes to the AI Employee outside working hours, there are two possible outcomes:

1. The AI Employee doesn’t reply — the message stays unanswered until the next working interval begins.
2. The AI Employee sends an auto-reply — a preconfigured message with information about working hours.

You set the auto-reply text not here but in the Channel section. The Working Hours tab only controls the schedule — “when”, not “what to do”.

If you don’t set up working hours, the AI Employee runs 24/7 by default — all days are active from 00:00 to 23:59.

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Step-by-step instructions

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Setting up a standard work week

1. Open the section

   Go to the AI Employee you need and open the Working Hours tab.

2. Choose a time zone

   Make sure the correct time zone is selected in the Working time zone selector.

3. Set working hours

   For each working day, set the Start time and End time.

4. Disable days off

   For days off, click the sun icon next to the day name to make them non-working.

5. Save

   Click Save. Changes take effect immediately.

Or just click the Mon–Fri 09:00–18:00 preset in the quick settings block — the schedule fills in automatically.

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Adding a lunch break

1. Find the day

   In the work week schedule, find the day you want to add a break to.

2. Set the first interval

   Set the working time before the break — for example, 09:00–13:00.

3. Add a second interval

   Click Add interval and set the working time after the break — for example, 14:00–18:00.

4. Save

   Click Save. Now the AI Employee won’t reply to messages from 13:00 to 14:00.

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Adding a special day (holiday)

1. Go to the sub-tab

   Open the Special days sub-tab.

2. Add an entry

   Click the button to add a new special day.

3. Set the parameters

   Set the date and choose the type: a full day off or a modified schedule with different hours.

4. Save

   Click Save.

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Turning on 24/7 mode

1. Open the section

   Go to the Working Hours tab.

2. Apply the preset

   In the quick settings block, click 24/7, no limits.

3. Save

   Click Save. All days of the week become active from 00:00 to 23:59.

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All parameters

Parameter	Description
Time zone	The time zone the AI Employee’s entire schedule is tied to
Start time	The hour the AI Employee starts replying to messages
End time	The hour after which the AI Employee stops replying
Add interval	Creates an additional working period within the same day
Disable day	Makes the day a full day off (sun icon)
Quick settings	Ready-made schedule presets, applied with one click
Special days	Exceptions to the main schedule (holidays, days off)

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How it relates to other sections

Section	How it relates to Working Hours
Channel	This is where you set up the auto-reply for non-working hours — the text the customer receives
Persona	You can add instructions for behavior at specific hours (for example, a night mode)
Auto Follow-up	Keep the schedule in mind when setting it up — reminders may arrive during non-working hours
Notifications	Manager notifications can arrive even outside working hours

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FAQ

What happens when a customer writes outside working hours?

The AI Employee doesn’t reply to messages or sends a preconfigured auto-reply. The exact behavior depends on the settings in the Channel section.

Can I set different schedules for different channels?

No. The schedule is set at the AI Employee level and applies to all of its channels at once. If you need a different schedule, create separate AI Employees.

What takes priority -- the main schedule or a special day?

Special days always take priority over the main work week schedule.

How quickly do changes take effect?

Immediately after saving. You don’t need to wait or reload anything.

Can I set a break within a working day?

Yes. Use the Add interval button to split the working day into several periods. For example: 09:00–13:00 and 14:00–18:00.

Do I need to update special days every year?

Yes. Holidays added for the current year don’t carry over to the next one automatically. Review and update the list at the start of each year.

If I don't set up working hours, will the AI Employee work 24/7?

Yes. By default, all days are active from 00:00 to 23:59, which means round-the-clock mode with no days off.

How do I set up an auto-reply for non-working hours?

You set the auto-reply text not here but in the Channel section. The Working Hours tab only controls the schedule.