Charge History

Track spending on the AI Textura platform: word balance, analytics, charts, the charge table, pricing, and optimization tips.

Charge History is the platform’s financial hub, where all statistics on word and fund usage are collected. Here you can see how many words each AI Employee used, what it cost, how spending changed by day and month, and manage plans and balance top-ups.

AI Employees

Managing AI Employees

Dashboard

Overall platform analytics

Persona

Setting tone and instructions

Knowledge Base

Connected data sources

You’ll find this section in the platform’s left menu: Charge History.

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Page overview

When you open the section, you see several blocks from top to bottom:

#	Block	Purpose
1	Word balance	Progress bar and usage figures
2	Bonus accounting mode	Toggle between bonus and paid words
3	Summary metrics	Cards with totals: messages, chats, words
4	Filters	Choose a period and an AI Employee
5	Analytics	Four charts
6	Charge History table	Breakdown by day

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Word balance

The balance block is at the top of the page:

Element	What it shows
Words used	How many words you’ve used out of the total limit (for example, 1,475,624 of 14,200,000)
Progress bar	A visual bar with the usage percentage (for example, “90% used”)
Top up balance button	Takes you to add funds

When usage approaches 90-95%, it’s time to top up your balance. If you run out of words, all AI Employees pause and customers stop getting replies.

The balance is also shown in two places on every page:

• In the bottom-left corner of the sidebar — the amount in dollars and the number of words left
• In the top-right corner — a button with your current balance in dollars

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Bonus accounting mode

Below the balance block is a toggle with two tabs:

Mode	What it shows
Excluding bonuses	Actual spending — only what was charged to your paid balance
Including bonuses	Total usage, including words received through bonus programs and promotions

Excluding bonuses is selected by default. If you take part in the partner program or have received bonus words, switch to the second mode to see the full picture.

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Summary metrics

Three cards with key figures for the selected period:

Metric	What it means	Example
Messages	Total number of messages and their total cost	5,308 ($0.0000)
Chats	Number of unique conversations and their total cost	424 ($0.000)
Words	Total number of words used	12,724,376

The heading above the cards shows the period — All time by default. When you apply filters, the figures are recalculated. The Messages card is clickable — click Details for a breakdown.

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Filters

The Filters button lets you narrow the data by two parameters:

• By period — a specific date range (week, month, or custom interval)
• By employee — spending by a specific AI Employee

The employee filter is especially useful if you have several AI Employees. It quickly shows which one uses the most resources — so you can optimize its instructions or Knowledge Base.

After you apply filters, all data on the page — summary metrics, charts, and the table — is recalculated.

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Analytics — four charts

The Analytics section contains four charts, available at /billing/words/history. You can collapse and expand the block by clicking it.

#	Chart	What it shows
1	Word and message usage by day	How many words and messages were used on each day of the period
2	Cost by day	Daily spending in dollars + the maximum and average daily cost
3	Chats and messages by day	Customer activity: the number of new conversations and messages
4	Monthly cost trend	Long-term dynamics — total spending and average daily cost by month

1. Word and message usage by day

A combined chart with two axes:

• Left axis — number of words (thousands)
• Right axis — number of messages

It shows the ratio of words to messages: some days have few messages but high word usage (long conversations), and vice versa.

2. Cost by day

A line chart of spending in dollars. Above the chart you’ll see:

• The maximum daily cost (for example, $48.89)
• The average daily cost (for example, $4.42)

It helps you spot peak days and understand what caused them.

3. Chats and messages by day

A combined chart:

• Left axis — number of chats (conversations)
• Right axis — number of messages

It shows customer activity: how many new conversations and messages were handled.

4. Monthly cost trend

A long-term chart with two lines:

• Total spending ($) — total spending for each month
• Average daily spending ($) — the averaged daily cost

It shows the overall trend for budget planning.

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Charge History table

A detailed table broken down by day. Each row is one day with charges.

Column	What it shows
Date	The charge date (DD.MM.YYYY)
Type	The charge type (if applicable)
Words	Number of words for the day
Messages	Number of messages for the day
Cost	Total cost for the day in dollars
Conversations	Number of unique chats for the day
Per conversation	Average cost of one conversation
Per message	Average cost of one message

Table rows are clickable — click any row to see a detailed breakdown for that day.

Pagination at the bottom of the table lets you move between pages.

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Plans

The AI Textura platform uses a pay-per-word model:

Cost = Number of words x Price per word

The price per word depends on your plan. The bigger the word package, the lower the price per word.

Current plans

Plan	Price	Word volume	Best for
Starter	$100	2,000,000 words	Getting started, testing, 1–2 AI Employees
Pro	$500	10,000,000 words	Active use, several AI Employees, moderate customer flow
Business	$1000	20,000,000 words	Chains, agencies, high customer flow, or large Knowledge Bases

The price per word on the Business plan is lower than on Starter thanks to the package size. If you consistently use more than 2 million words a month, a larger package is more cost-effective. Check your current usage in the Charge History table and on the charts.

Regions and payment methods

The platform supports two regional payment gateways:

Region	Payment methods
Russia	Bank transfer (to a settlement account), Pay by invoice (the platform issues an invoice), Cryptocurrency
World	International cards and payment systems

The conversion rate for ruble payments: $1 = ₽100.

The Cryptocurrency method is available in the Russia region — it’s convenient if you don’t have Russian bank details or if your card doesn’t go through on international gateways.

Transaction history

After you top up your balance, entries appear in the Transaction history table on the plans page:

Column	Description
Date	Transaction date and time
Amount	Top-up amount
Currency	Payment currency ($ or ₽)
Words	How many words were added to the balance
Gateway	Payment gateway — for example, “International” or the corresponding Russian gateway
Plan	Which plan was applied (Starter / Pro / Business)
Method	Payment method (card, transfer, cryptocurrency)
Status	Successful transaction or error

What affects word usage

Factor	Impact
AI Employee reply length	The more detailed the reply, the more words
Conversation context	Long conversations use more — the AI takes previous messages into account
Knowledge Base	Querying the Knowledge Base increases usage
Profiles (Realtime)	Updating the profile after every message adds words
Talents	Using external integrations can increase usage

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Tips for reducing spending

1. Shorten replies

   Add an instruction to the Persona tone: “reply briefly, no more than 2-3 sentences”. This can cut word usage several times over.

2. Change how profiles update

   Replace Realtime mode with scheduled updates (for example, once every 24 hours). This significantly reduces usage.

3. Optimize your Knowledge Base

   Remove outdated and redundant documents. The more compact your Knowledge Base, the fewer words each request uses.

4. Use quick answers (FAQ)

   Set up FAQ for common questions — they use fewer resources than generating a full reply.

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Step-by-step instructions

How to view spending for a period

1. Open the section

   Go to Charge History in the left menu.

2. Open filters

   Click the Filters button.

3. Choose dates

   Specify the date range you need.

4. Apply the filter

   Click Apply — all data is recalculated for the selected period.

How to find out which AI Employee spends the most

1. Open filters

   In the Charge History section, click Filters.

2. Choose an AI Employee

   In the employee field, select a specific AI Employee.

3. Review the data

   Look at the summary metrics and charts — they show that AI Employee’s usage.

4. Compare

   Repeat for another AI Employee and compare the results.

How to top up your balance

1. Click Top up

   Use the button at the bottom of the sidebar or Top up balance on the charge history page.

2. Choose an amount

   Select an amount or a word package.

3. Complete the payment

   Confirm and complete the payment.

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FAQ

What are "words" and how are they counted?

Words are the platform’s unit of accounting. Every message (from both the customer and the AI Employee) uses a certain number of words. This includes the message text, the conversation context, Knowledge Base queries, and talent activity. A typical AI Employee message can use anywhere from a few hundred to a few thousand words.

Why does the cost per message differ between AI Employees?

The cost depends on reply length, context size (the length of the previous conversation), use of the Knowledge Base and talents, and the profile update mode. An AI Employee with short replies and scheduled profile updates costs significantly less.

What does the Type column in the table mean?

The Type column shows the charge category. If there’s no type data, it shows “No data”.

What happens if my word balance runs out?

All active AI Employees pause. Customers stop getting replies until you top up. We recommend topping up in advance and keeping an eye on the progress bar.

What's the difference between Excluding bonuses and Including bonuses?

Excluding bonuses shows only paid word usage. Including bonuses also counts words received through the partner program or promotions. If you don’t take part in bonus programs, there’s no difference.

Can I view spending for a specific AI Employee?

Yes. Click Filters and select the AI Employee you need. All data on the page is recalculated for that AI Employee only.

How often is the data updated?

The data updates in real time. Each new message is reflected in the statistics immediately.

Where can I see my remaining balance without opening Charge History?

The balance is visible at the bottom of the sidebar (amount in dollars and number of words) and in the top-right corner of every page (a button with the amount in dollars).

Which plan should I choose?

If you’re just launching 1–2 AI Employees and want to try the platform, choose Starter ($100 / 2,000,000 words)**. With steady usage of 2 million words a month or more, move to **Pro ($500 / 10,000,000) — the price per word goes down. Chains and agencies with high customer flow choose Business ($1000 / 20,000,000).

Can I pay from Russia?

Yes. The Russia region offers three methods: bank transfer, pay by invoice, and cryptocurrency. The conversion rate is $1 = ₽100.

What does the Gateway column in the transaction history show?

The gateway is the payment system the payment went through. For example, “International” if you paid with a foreign card. For payments from Russia, it shows the corresponding Russian gateway.

I need an invoice and closing documents

Support issues invoices: write the amount you need — the invoice is sent to your email and duplicated in the chat. Request certificates of completion and other closing documents the same way, specifying the period and email. If you use electronic document exchange (EDO), mention it in the same request.

Do I need to sign a contract?

No. Payment constitutes acceptance of the public offer; no separate contract is needed.

On the free plan, the AI Employee stopped replying

The daily request limit was reached — the AI Employee stays silent until the next day. Integrations with PMS and spreadsheets also don’t work on the free plan: to test them, you need a paid plan or a trial bonus from your manager.