Rules Hub

A central library of ready-made and custom instruction blocks for configuring the Persona of AI Employees on the AI Textura platform.

The Rules Hub is a central store of instruction blocks you can use when configuring the Persona of any AI Employee. Instead of writing instructions from scratch every time, you take a ready-made block from the hub, insert it into the Persona, and adapt it to your needs.

The Rules Hub is a global library of reusable Role / Tone / Instruction blocks, available across all your organizations and for all AI Employees. One block, many employees: set up a universal tone or scenario once and apply it to any agent.

Persona

The employee’s role, tone, and instructions

AI Employees

Employee management

Knowledge Base

Connected data sources

Versions

Configuration change history

The Rules Hub is in the platform’s left menu. Clicking it expands a submenu with two sections: Presets and My rules.

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Rules Hub structure

The hub has two sections. Each is available both from the left menu and through the Apply template button inside the Persona editor.

Section	What’s inside	Who creates it
Presets	Ready-made block templates for popular roles and scenarios	The AI Textura team
My rules	Blocks you saved yourself from an employee’s Persona	You

Both sections work the same way: you find the block you need, click it, and it’s added to the selected employee’s Persona. You can then edit the block for your specific task.

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Presets — templates from the AI Textura team

Presets are a library of professionally written blocks covering typical roles and scenarios. The AI Textura team built them from real cases so you can launch an employee quickly without lengthy setup.

Full list of AI TEXTURA presets

Each preset belongs to one of the three Persona block types. Below is the complete current catalog:

Role — who your employee is

Preset	Best for
Hotel administrator	Hotel chains, apartments, small hotels — taking bookings and working with guests
Realtor	Real estate agencies — lead qualification, property showings, deal support
Personal assistant	A general-purpose helper — schedules, tasks, simple errands
Consultant	Sales and customer service — expert advice on a product or service

Tone — how the employee talks

Preset	When to use
Neutral	The default professional tone — fits most businesses
Humorous	Lifestyle projects, B2C products with a young audience — the employee jokes and keeps the style lively
Empathetic	Healthcare, education, psychological support — attentive to the customer’s feelings

Instruction — step-by-step scenarios

Preset	What it describes
Booking (hotel)	A booking scenario: dates, guests, payment, confirmation
Real estate sales	Customer qualification: budget, area, purpose of purchase, handover to a manager

If your role isn’t in the catalog, take the closest one and adapt the text. For example, “Consultant” turns into “Auto loan consultant” by adding 5–10 lines of specifics. That’s faster than writing everything from scratch.

Searching templates

The Presets section offers two tools:

• Search by name — enter a keyword, such as “hotel” or “booking”
• “All types” filter — pick a specific block type (Role, Tone, Script, etc.) to narrow the list

How to apply a template

1. Option 1 — from the Rules Hub (left menu)

   1. Open Rules Hub → Presets in the left menu
   2. Find the template you need using search or the filter
   3. Click the template
   4. Choose the employee you want to apply it to
   5. The block is added to the employee’s Persona
2. Option 2 — from the Persona editor (quick access)

   1. Open the employee → the Persona tab
   2. Click Apply template
   3. In the window that opens, select the Presets tab
   4. Find the template and click it — the blocks are added to the Persona
   5. Edit the text to fit your specifics
   6. Save your changes

Templates are a starting point, not a finished solution. Always adapt the text to your business: replace names, add concrete details, remove what you don’t need. The more precisely an instruction describes your situation, the more predictably the employee behaves.

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My rules — your personal library

My rules is where the blocks you saved from any employee’s Persona are stored. It’s your personal library of reusable instructions.

Typical use cases:

• The same rules for several employees (for example, “don’t make up information” or “don’t ask more than two questions in one message”)
• A universal communication tone applied to all of the company’s employees
• Proven scenarios you’ve polished on one employee and want to reuse

How to save a block to My rules

1. Open the employee's Persona

   Go to the employee and open the Persona tab.

2. Save the block

   Find the block you want to save and click the ”…” icon (block menu) → Save.

3. The block is available in the Hub

   The block appears in My rules — both in the left menu and in the Apply template window inside the Persona editor.

How to apply a saved block to another employee

1. Open the target employee's Persona

   Go to the employee → the Persona tab.

2. Open templates

   Click Apply template → go to the My rules tab.

3. Apply and adapt

   Click the block you need — it’s added to the Persona. Edit the text if needed and save your changes.

Rules in My rules are grouped by type: Role, Tone, Script, custom. Use the “All types” filter and name search to find blocks quickly.

Creating a rule directly in the Hub

Besides saving blocks from a Persona, you can create a new rule right in the Hub, without tying it to a specific employee:

1. Open Rules Hub → My rules in the left menu
2. Click Add rule
3. Set the name and block type
4. Write the instruction text
5. Save

The new rule appears in your library immediately and can be applied to any employee.

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The ”/” command — quick import from the editor

In the Persona editor, you can insert blocks from the Hub with the / command, invoked at the end of the editor:

Command	What it does
/ → Import from hub → My rules	Inserts one of your saved blocks
/ → Import from hub → Public	Inserts a template from the AI Textura team

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Ways into the Rules Hub

From	Where you land	What you see
Left menu → Rules Hub → Presets	Hub page, “Presets” tab	All public templates from the AI Textura team
Left menu → Rules Hub → My rules	Hub page, “My rules” tab	Your saved blocks
Persona editor → Apply template	A pop-up window with two tabs	The same data: Presets and My rules
Persona editor → / → Import from hub	Source selection: My rules / Public	Quickly insert a block into the current Persona

Blocks from the Rules Hub are inserted into a Persona as a copy. If you later change a block in the Hub, copies already inserted into employees’ Personas are not affected. Each copy has to be updated separately.

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Block actions

Action	Where	How
Apply a template to an employee	Presets or My rules	Click the block → choose the employee
Save a block from a Persona	Persona editor	Block menu ”…” → Save
Create a new rule	My rules	Add rule button
Find a block by name	Presets or My rules	Search field
Filter by type	Presets or My rules	All types filter → pick the one you need

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FAQ

What's the difference between Presets and My rules?

Presets are ready-made templates from the AI Textura team, available to all users. My rules are your own blocks that you saved or created. Presets can’t be edited in the Hub — only after you apply them to an employee. You have full control over My rules.

If I change a block in My rules, will it update for all employees?

No. When you apply a block from the Hub to an employee, a copy is inserted into the Persona. Changes to the original don’t affect copies already inserted, and vice versa. To update a block for several employees, you have to do it manually for each one.

Can I use one template for several employees?

Yes. Apply the template to one employee, then to another — each gets its own copy that you can edit independently.

Is there a limit on the number of saved rules?

No. You can save as many blocks as you need. We recommend giving blocks clear names and using filters so you don’t get lost.

Can I delete a block from My rules?

Yes. Deleting a block from the Hub doesn’t affect employees who already have it applied — they keep their own copy.

Does the order of applied templates affect the employee's behavior?

Yes. Blocks placed higher in the Persona have higher priority. After applying a template, you can drag blocks into the order you want right in the editor.