Telegram

Connect a Telegram bot or personal account to your AI employee. The bot is created via @BotFather; a personal account requires Telegram Premium. Personal/Group channel types, AI inline buttons, message buffer, and history auto-clear are all supported.

Channels — overview

What a channel is and how it works in AI Textura

Messengers via aggregators

WhatsApp, Instagram, VK, Avito

amoCRM

Telegram messages inside a CRM deal card

Bitrix24

Telegram via Bitrix24 open channels

Telegram bot

The fastest and free way to connect your AI employee to customers. You will need a bot token issued by @BotFather.

Step 1. Create a bot in Telegram

1. Find @BotFather

   Open Telegram and search for @BotFather — the official Telegram bot with a blue checkmark.

2. Create a new bot

   Press /start, then send the /newbot command.

3. Set the name and username

   • Name — any display name (e.g., “JawaBerry Glamping”).
   • Username — one Latin word, may contain _, must end with bot (e.g., JawaBerry_Glamping_bot).
4. Copy the token

   BotFather will send a token like 123456789:ABCdefGhIJKlmNoPQRsTUVwxyZ.
   Copy it in full — you will need it in the next step.

Do not share the token with third parties — it is the access key to your bot.

Step 2. Connect the bot in AI Textura

1. Open the Channel section

   Go to AI Employees → select the agent → Channel tab → Connect new sub-tab.

2. Select Telegram

   In the platform list, find Telegram and click on it.

3. Create a connection

   In the side panel, switch to the Create tab.

4. Fill in the settings

   • Channel type: Personal (one-on-one) or Group (for group chats). See below.
   • Platform: already selected — Telegram.
   • Channel name: any name convenient for you.
   • Bot token: paste the token from BotFather.
5. Connect

   Click Connect. The bot will appear in the Connected tab and start receiving messages.

If you are connecting a group channel, make sure Privacy Mode is disabled in @BotFather — otherwise the bot won’t see messages in the group.

Step 3. Customize the bot’s appearance (recommended)

Go back to Telegram → @BotFather → My Bots → select your bot → Edit Bot:

• Description — a short description (up to 512 characters). Shown when the bot is opened for the first time.
• About — a very short line, visible in the bot’s profile.
• Photo — add a logo or photo for recognition.

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Channel types: Personal and Group

When you create a Telegram channel, AI Textura asks for the channel type:

Type	When to choose	Specifics
Personal	The bot replies to each customer in a personal chat (one-to-one). The most common scenario for support and sales.	Each chat is a separate customer. The customer profile is maintained individually.
Group	The bot operates inside a Telegram group chat (e.g., a company team chat or group support).	The bot sees messages from every participant. Privacy Mode must be disabled for the bot.

The channel type is selected when you connect and cannot be changed afterwards. If you need a different mode, disconnect the channel and create it again.

For most business tasks (customer support, booking, sales), the Personal channel is the right choice. Pick Group only if you really need the bot in a shared chat.

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Additional channel settings

After connecting, open the Telegram channel in the Connected tab — several important toggles are available there.

AI inline buttons

The agent can build quick-select buttons on the fly in its reply — for example, “Yes / No,” “Booking / Menu / Contacts,” or answer options for a clarifying question.

• When to enable: if you want to speed up the conversation and reduce how much the customer has to type.
• When to disable: if the bot has open-ended conversations without clear scenarios — the buttons would just get in the way.

AI buttons are not a static menu — they are dynamic options the AI proposes based on context. To make them appear consistently, mention the relevant scenarios in the agent’s persona.

Message buffer

If the customer types one thought across several consecutive messages, the buffer makes the bot wait and reply once the customer is done.

• Buffer time — 3-5 seconds is recommended.
• Without the buffer, the bot replies to the first message without waiting for the rest.

Learn more: Channels — Message buffer.

Auto-clear history

Chat messages are automatically deleted on a schedule — saving space and helping you comply with customer data privacy policies.

• When to enable: if your company policy or local regulations don’t allow long conversation retention.
• When to disable: if you analyze chats manually, train your FAQ from history, or run long-running deals that need full context.

Auto-clear cannot be undone. Before enabling it, make sure important data (customer profiles, CRM notes) is stored elsewhere.

Active / Free / other toggle settings

The shared channel settings (Active, Free, Channel type) are described on the overview page — see Channels → Connected channel settings.

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Personal Telegram account

If you want the AI employee to respond on behalf of your personal Telegram account (rather than a separate bot), this is also possible.

A Telegram Premium subscription is required to connect a personal account. The setup happens on the Telegram side, not in AI Textura.

1. Connect a Telegram bot

   First create and connect a bot using the steps above — it is required for the system to work.

2. Open Telegram business settings

   On your phone, go to Settings → Telegram for Business.

3. Configure the chatbot

   Open the Chatbots section and pick the bot connected to AI Textura.

4. Choose the scope

   Specify which chats the bot should respond to — all messages or with certain chats excluded.

After this, the bot processes messages, but the customer sees replies from your personal account.

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Bot vs Personal account

	Telegram bot	Personal account
What the customer sees	A separate bot with a username	Your personal profile
Requires Premium	No	Yes
Setup	AI Textura only	AI Textura + Telegram
Group chats	Supported	Not supported
Recommended for	Most tasks	Personal customer communication

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Voice messages

Telegram is the only channel that supports voice messages. If a customer sends a voice message, the AI:

• automatically transcribes it,
• replies with text,
• and can voice the reply if text-to-speech is enabled in the employee settings.

In the employee settings, you can choose the voice and adjust speed, timbre, and pauses.

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FAQ

Can I change the channel type (Personal / Group) after connecting?

No. The type is chosen once at creation. To change it, disconnect the channel and reconnect with the new type.

The bot doesn't respond in a group — what should I check?

The most common reason is Privacy Mode being enabled in @BotFather. Open @BotFather → My Bots → your bot → Bot Settings → Group Privacy → Turn off. After this, the bot will start seeing group members’ messages.

Inline buttons don't always appear — why?

The AI generates buttons based on conversation context. To make them appear more consistently, describe in the agent’s instructions the scenarios where buttons are needed (e.g., “When clarifying check-in dates, suggest 3-4 options as buttons”).

Can I recover the conversation after auto-clear?

No. Auto-clear deletes messages permanently. If you need to keep critical dialog data, configure customer profile fields in the agent or set up a CRM integration so important information is recorded automatically.