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Here you’ll find answers to all questions asked by AI TEXTURA customers. This document is based on 48 real support conversations and covers all aspects of the platform.
Every answer is written as a step-by-step guide — you can resolve most issues yourself without contacting support.

Getting Started

Registration, creating and setting up AI employee

Persona & Knowledge

Instructions, tone, scripts, data sources

Channels

Telegram, WhatsApp, Instagram, VK, widget, email

CRM Integrations

amoCRM, Bitrix24, Umnico

PMS & Talents

Travelline, Bnovo, MEWS, Google Sheets

Booking

AI-powered booking, payment links

AI Behavior

Correcting responses, language settings

Dialogs & Notifications

Chat management, pause, triggers

Voice & Media

Voice messages, calls, photos and files

Analytics

Client profiles, dashboard, auto follow-up

Security

Data protection, privacy, multiple AI employees

Billing

Pricing, balance, documents, referrals

Troubleshooting

Service recovery, versions, rare questions