> ## Documentation Index
> Fetch the complete documentation index at: https://aitextura.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Working Hours

> Configure your AI employee's schedule: work week, breaks, timezone, special days, and quick presets on the AI Textura platform.

The **Working Hours** section defines when your AI employee accepts and processes customer messages. During working hours the employee is active and responds; outside working hours it either stays silent or sends a pre-configured auto-reply.

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/39-agent-worktime.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=32ac8e0ffba9584ba392f936ca65851c" alt="Agent 'Working Hours' tab — schedule by day of week and timezone" width="1440" height="900" data-path="public/screenshots/39-agent-worktime.png" />
</Frame>

<CardGroup cols={2}>
  <Card title="Channels" icon="link" href="/en/channels/index">
    Configure out-of-hours auto-reply in channel settings
  </Card>

  <Card title="Auto Follow-up" icon="bolt" href="/en/guides/auto-followup">
    Reminders respect the employee's schedule
  </Card>

  <Card title="Persona" icon="robot" href="/en/guides/persona">
    Add time-based behavioral instructions
  </Card>

  <Card title="Notifications" icon="bell" href="/en/guides/notifications">
    Alerts may arrive outside working hours
  </Card>
</CardGroup>

***

## Video walkthrough

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/2dyopQSubXk" title="Working hours — AI employee schedule setup" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

A short video: how to configure an AI employee's schedule and how to use a cloned employee to run different modes for day and night work.

***

## Section Structure

The section consists of two sub-tabs:

| Sub-tab          | Purpose                                                                        |
| ---------------- | ------------------------------------------------------------------------------ |
| **Work Week**    | Main schedule: timezone, working hours for each day of the week, quick presets |
| **Special Days** | Exceptions to the main schedule: holidays, days off, days with modified hours  |

<Note>
  The schedule applies to all channels connected to the employee. If you need different schedules for different channels, create separate AI employees.
</Note>

***

## Work Week

### Timezone

At the top of the section is the **Working Timezone** selector. The entire employee schedule is tied to the selected timezone. The default is **Europe/Moscow (GMT+3)**.

<Warning>
  The timezone affects the entire schedule — both the work week and special days. Make sure the correct timezone is selected before configuring anything else. A mistake here will cause the employee to work at unexpected hours.
</Warning>

### Daily Schedule

Below the timezone selector is the schedule for each day of the week: Monday through Sunday. The following controls are available for each day:

| Element             | Description                                                          |
| ------------------- | -------------------------------------------------------------------- |
| **Start time**      | The time the employee begins responding (HH:MM format)               |
| **End time**        | The time the employee stops responding (HH:MM format)                |
| **Add interval**    | Creates an additional working time slot within the same day          |
| **Remove interval** | Removes the current time interval (trash icon)                       |
| **Disable day**     | Makes the day completely non-working (sun icon next to the day name) |

Each day can contain **multiple intervals**. This is useful for scheduling breaks — for example, two intervals of 09:00–13:00 and 14:00–18:00 create a lunch break from 13:00 to 14:00.

<Tip>
  If working hours are the same for all days, configure Monday first, then use the "Copy Mon to all days" preset.
</Tip>

### Quick Presets

Below the schedule is the **Quick working hours presets** block — a set of ready-made templates:

| Preset                                 | What it configures                                        |
| -------------------------------------- | --------------------------------------------------------- |
| **24/7 unlimited**                     | All days active, around the clock, no days off            |
| **Mon–Fri 09:00–18:00**                | Standard work week, Saturday and Sunday are days off      |
| **Support: weekdays 10–19, Sat 10–16** | Support team schedule with a shorter Saturday             |
| **Sat/Sun — day off**                  | Disables Saturday and Sunday, leaves other days unchanged |
| **Copy Mon to all days**               | Applies Monday's schedule to all other days               |

<Note>
  Presets are a starting point. After applying one, you can adjust any day manually.
</Note>

***

## Special Days

The **Special Days** sub-tab lets you configure exceptions to the main schedule: public holidays, corporate days off, and days with modified hours.

**Special days always take priority** over the regular work week schedule.

For each special day, specify:

* **Date** — a specific calendar day
* **Parameters** — fully non-working day or a modified schedule with different working hours

<Warning>
  Special days must be updated annually. Holidays added for the previous year do not carry over automatically to the next year.
</Warning>

<Tip>
  Add all public holidays in advance for the entire year. This ensures the employee behaves correctly on holidays.
</Tip>

***

## Out-of-Hours Behavior

When a customer writes to the employee outside of working hours, there are two possible outcomes:

1. **The employee does not respond** — the message remains unanswered until the next working interval begins.
2. **The employee sends an auto-reply** — a pre-configured message informing the customer about working hours.

<Warning>
  The auto-reply text is configured not here but in the **[Channels](/en/channels/index)** settings. The **Working Hours** tab is responsible only for the schedule — "when", not "what to do".
</Warning>

<Note>
  If no working hours are configured, the default is **24/7** mode — all days are active from 00:00 to 23:59.
</Note>

***

## Step-by-Step Instructions

### Setting Up a Standard Work Week

<Steps>
  <Step title="Open the section">
    Navigate to the desired employee and open the **Working Hours** tab.
  </Step>

  <Step title="Select the timezone">
    Make sure the correct timezone is selected in the **Working Timezone** selector.
  </Step>

  <Step title="Set working hours">
    For each working day, specify the **Start time** and **End time**.
  </Step>

  <Step title="Disable days off">
    For non-working days, click the sun icon next to the day name to disable them.
  </Step>

  <Step title="Save">
    Click **Save**. Changes take effect immediately.
  </Step>
</Steps>

<Tip>
  Or simply click the **Mon–Fri 09:00–18:00** preset in the quick settings block — the schedule will be filled in automatically.
</Tip>

### Adding a Lunch Break

<Steps>
  <Step title="Find the day">
    In the work week schedule, find the day where you want to add a break.
  </Step>

  <Step title="Set the first interval">
    Specify working hours before the break — for example, **09:00–13:00**.
  </Step>

  <Step title="Add a second interval">
    Click **Add interval** and specify working hours after the break — for example, **14:00–18:00**.
  </Step>

  <Step title="Save">
    Click **Save**. The employee will now not respond to messages from 13:00 to 14:00.
  </Step>
</Steps>

### Adding a Special Day (Holiday)

<Steps>
  <Step title="Go to the sub-tab">
    Open the **Special Days** sub-tab.
  </Step>

  <Step title="Add an entry">
    Click the button to add a new special day.
  </Step>

  <Step title="Set parameters">
    Specify the **date** and choose the type: fully non-working day or a modified schedule with different hours.
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

### Enabling 24/7 Mode

<Steps>
  <Step title="Open the section">
    Navigate to the **Working Hours** tab.
  </Step>

  <Step title="Apply the preset">
    In the quick settings block, click **24/7 unlimited**.
  </Step>

  <Step title="Save">
    Click **Save**. All days of the week will become active from 00:00 to 23:59.
  </Step>
</Steps>

***

## All Parameters

| Parameter         | Description                                                    |
| ----------------- | -------------------------------------------------------------- |
| **Timezone**      | The timezone to which the entire employee schedule is tied     |
| **Start time**    | The hour from which the employee begins responding to messages |
| **End time**      | The hour after which the employee stops responding             |
| **Add interval**  | Creates an additional working time slot within a single day    |
| **Disable day**   | Makes the day completely non-working (sun icon)                |
| **Quick presets** | Ready-made schedule templates — applied with one click         |
| **Special days**  | Exceptions to the main schedule (holidays, days off)           |

***

## Related Sections

| Section                                        | How it relates to Working Hours                                                                  |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| **[Channels](/en/channels/index)**             | This is where the out-of-hours auto-reply is configured — the message text the customer receives |
| **[Persona](/en/guides/persona)**              | You can add instructions for behavior at certain hours (e.g., night mode)                        |
| **[Auto Follow-up](/en/guides/auto-followup)** | Consider the schedule when configuring — reminders may be sent outside working hours             |
| **[Notifications](/en/guides/notifications)**  | Manager notifications may arrive outside working hours                                           |

***

## FAQ

<Accordion title="What happens when a customer writes outside working hours?">
  The employee either does not respond or sends a pre-configured auto-reply. The specific behavior depends on the settings in the **[Channels](/en/channels/index)** section.
</Accordion>

<Accordion title="Can I set different schedules for different channels?">
  No. The schedule is set at the employee level and applies to all connected channels. If you need different schedules, create separate AI employees.
</Accordion>

<Accordion title="What takes priority — the regular schedule or a special day?">
  Special days always take priority over the regular work week schedule.
</Accordion>

<Accordion title="How quickly do schedule changes take effect?">
  Immediately after saving. No waiting or reloading is required.
</Accordion>

<Accordion title="Can I set a break within a working day?">
  Yes. Use the **Add interval** button to split a working day into multiple time slots. For example: 09:00–13:00 and 14:00–18:00.
</Accordion>

<Accordion title="Do I need to update special days every year?">
  Yes. Holidays added for the current year do not automatically carry over to the next year. Check and update the list at the beginning of each year.
</Accordion>

<Accordion title="If I don't configure working hours, will the employee work 24/7?">
  Yes. By default, all days are active from 00:00 to 23:59, which corresponds to 24/7 mode with no days off.
</Accordion>

<Accordion title="How do I set up an auto-reply for out-of-hours messages?">
  The auto-reply text is configured not here but in the **[Channels](/en/channels/index)** section. The **Working Hours** tab is responsible only for the schedule.
</Accordion>