> ## Documentation Index
> Fetch the complete documentation index at: https://aitextura.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting a PMS

> PMS talents let your hotel AI employee work with the property management system: check availability, create bookings, and pull rates. Supported systems: MEWS, Travelline, Bnovo, RealtyCalendar, Bronirui Online, MeHotel.

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/18-talent-mews.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=52fc295b2a98a1708e72b48b3ce0a532" alt="Connecting the MEWS talent — modal with PMS fields" width="1440" height="900" data-path="public/screenshots/18-talent-mews.png" />
</Frame>

<CardGroup cols={2}>
  <Card title="Channels — overview" icon="plug" href="/en/channels">
    What a channel is and how it works in AI Textura
  </Card>

  <Card title="Talents" icon="puzzle-piece" href="/en/guides/talents">
    Catalog of MCP tools and integrations
  </Card>

  <Card title="Telegram" icon="paper-plane" href="/en/channels/telegram">
    Connect a guest-facing communication channel
  </Card>

  <Card title="Knowledge Base" icon="book" href="/en/guides/knowledge">
    Information about the hotel and its services
  </Card>
</CardGroup>

## What a PMS talent is

PMS (Property Management System) is the system that runs a hotel's or rental property's room inventory. A hotel AI employee **absolutely needs** an integration with the PMS: without one, the bot can't answer "Is anything free on November 5?" or "How much is a suite?" — let alone create a booking.

In AI Textura, PMS systems connect through **talents** — MCP servers (Model Context Protocol) that the AI uses to perform PMS operations live during a conversation.

<Tip>
  A PMS isn't a channel — it's a **talent**. Channels handle the conversation with the guest (Telegram, WhatsApp, a booking-platform messenger). Talents handle the room inventory. To make a hotel AI employee fully functional, you need both: a channel + at least one PMS talent.
</Tip>

***

## Supported PMS systems

The talent catalog includes **6 PMS systems**:

| PMS                 | Region            | Property type                  | Authorization                      |
| ------------------- | ----------------- | ------------------------------ | ---------------------------------- |
| **MEWS**            | Global            | Hotels, hotel chains           | Configuration ID + Connector Token |
| **Travelline**      | RU, BY, worldwide | Hotels                         | Hotel ID + Region                  |
| **Bnovo**           | RU, CIS           | Small hotels, guest houses     | Hotel ID + Login + Password        |
| **RealtyCalendar**  | RU                | Apartments, short-term rentals | API key                            |
| **Bronirui Online** | RU                | Guest houses, mini-hotels      | API key                            |
| **MeHotel**         | RU                | Hotels, apartments             | API key                            |

<Note>
  If your PMS isn't in the list, write to [Support](/en/guides/support). We expand the catalog regularly. You can also connect a custom MCP server through **"Create talent"**.
</Note>

***

## Video walkthrough

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/RmsnbSfPguQ" title="How to connect a PMS system" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

***

## How to connect a PMS talent

<Steps>
  <Step title="Open the agent's Talents tab">
    Go to [AI Employees](/en/guides/ai-employees) → pick the employee → **Talents** tab → **Browse apps** sub-tab.
  </Step>

  <Step title="Find your PMS">
    In the category filter pick **Travel & Hospitality** (or use search by name). The PMS talents are `MEWS`, `Travelline`, `Bnovo`, `RealtyCalendar`, `Bronirui Online`, `MeHotel`.
  </Step>

  <Step title="Open the connection modal">
    Click the relevant card — the modal with authorization fields opens.
  </Step>

  <Step title="Fill in the credentials">
    See the per-PMS field descriptions below. Some values you'll need to get from your PMS administrator or directly from the vendor.
  </Step>

  <Step title="Save the connection">
    Click **Connect**. The talent appears in the **Connected** tab on the agent page.
  </Step>

  <Step title="Verify in the test chat">
    Open the agent's built-in test chat and ask about availability for specific dates. The AI should call the PMS and return an answer.
  </Step>
</Steps>

<Warning>
  PMS credentials grant access to the hotel's commercial data (bookings, rates, guests). Store them securely. Don't share logins/passwords with third parties or publish them anywhere.
</Warning>

***

## Connection parameters per system

### MEWS

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/18-talent-mews.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=52fc295b2a98a1708e72b48b3ce0a532" alt="MEWS talent modal" width="1440" height="900" data-path="public/screenshots/18-talent-mews.png" />
</Frame>

MEWS is a cloud PMS for hotel chains and independent hotels at a global scale. It connects via MEWS connector tokens.

| Field                      | Description                       | Where to get it                           |
| -------------------------- | --------------------------------- | ----------------------------------------- |
| **Configuration ID**       | The MEWS configuration identifier | From your administrator in the MEWS panel |
| **Client Name**            | Client (hotel) name               | In MEWS settings                          |
| **Hotel ID**               | Hotel identifier in MEWS          | In MEWS settings                          |
| **Age Category Adult**     | ID for the "Adult" age category   | Guest categories in MEWS                  |
| **Age Category Children**  | ID for the "Child" age category   | Guest categories in MEWS                  |
| **Hotel Timezone**         | Hotel timezone                    | Hotel settings                            |
| **Connector Client Token** | Connector client token            | Requested from MEWS                       |
| **Access Token**           | Access token                      | Requested from MEWS                       |
| **Client**                 | Client application identifier     | Requested from MEWS                       |
| **Enterprise ID**          | Enterprise ID (for chains)        | In MEWS settings                          |

<Tip>
  For a hotel chain, connect a separate MEWS talent per hotel — each with its own Configuration ID and Hotel ID. Set up a dedicated AI employee for each hotel in the chain.
</Tip>

### Travelline

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/19-talent-travelline.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=142c633bd2b8ad4e6caeef5ce3ef49ed" alt="Travelline talent modal" width="1440" height="900" data-path="public/screenshots/19-talent-travelline.png" />
</Frame>

Travelline is a Russian/international PMS, especially popular across the CIS.

| Field        | Description                       | Values                                |
| ------------ | --------------------------------- | ------------------------------------- |
| **Hotel ID** | Hotel identifier in Travelline    | Numeric ID from the Travelline portal |
| **Region**   | Which Travelline region you're in | `RU` / `BY` / `WORLD`                 |

<Note>
  The region determines which Travelline API endpoint receives the requests. If your hotel is in Russia, pick `RU`; in Belarus — `BY`; otherwise — `WORLD`.
</Note>

### Bnovo

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/20-talent-bnovo.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=1af9cbac51d7cedc1df5174c65ba8f44" alt="Bnovo talent modal" width="1440" height="900" data-path="public/screenshots/20-talent-bnovo.png" />
</Frame>

Bnovo is a cloud PMS for small hotels and guest houses.

| Field        | Description               |
| ------------ | ------------------------- |
| **Hotel ID** | Hotel identifier in Bnovo |
| **Login**    | Bnovo account login       |
| **Password** | Bnovo account password    |

<Tip>
  Create a dedicated "technical" account in Bnovo for the AI Textura integration — it makes permission management easier and lets you revoke access cleanly when needed.
</Tip>

### RealtyCalendar

A PMS for apartments and short-term rentals. Connects with an API key from your RealtyCalendar account.

| Field       | Description                          |
| ----------- | ------------------------------------ |
| **API Key** | API key from RealtyCalendar settings |

### Bronirui Online

A PMS for guest houses and mini-hotels. Connects with an API key.

| Field       | Description                               |
| ----------- | ----------------------------------------- |
| **API Key** | API key from your Bronirui Online account |

### MeHotel

A Russian PMS for hotels and apartments.

| Field       | Description                       |
| ----------- | --------------------------------- |
| **API Key** | API key from your MeHotel account |

***

## What the AI can do with a PMS

Once a PMS talent is connected, the AI employee can:

* **Check room availability** for specific dates.
* **Show rates** and room category descriptions.
* **Create a draft booking** or hand the data off to a manager.
* **Answer questions about a specific reservation** (when the guest provides a booking number).
* **Check check-in / check-out status** during the day.

<Tip>
  The exact set of operations depends on what the specific PMS API supports and on the permissions granted to the integration account.
</Tip>

***

## Setup after connecting

1. **Describe in the agent's [Persona](/en/guides/persona)** that the AI is the hotel's front-desk administrator. Include the hotel name, room types, booking policy, and so on.
2. **Connect a channel** — Telegram, WhatsApp via Wazzup, or whichever messenger you use. See [Channels](/en/channels).
3. **Add a [knowledge base](/en/guides/knowledge)** with descriptions of services, the cancellation policy, and house rules. The PMS supplies the room numbers; the knowledge base supplies everything else.
4. **Test the scenarios**: booking, date changes, breakfast questions, cancellation requests.

***

## Hotel chains

If you operate several hotels, create a **separate AI employee** for each one with its **own PMS talent** (its own Hotel ID / Configuration ID). You can route guests between employees through the rules system or channel routing.

<Tip>
  For a chain, it's convenient to use a single channel aggregator and one WhatsApp number, but **a different AI employee for each hotel** — each with its own PMS, knowledge base, and persona.
</Tip>

***

## FAQ

<AccordionGroup>
  <Accordion title="What if my PMS isn't in the list?">
    Write to [Support](/en/guides/support) — the talent catalog is expanded regularly. As an alternative, you can connect a custom MCP server through **"Create talent"** (server type SSE / Streamable HTTP, authorization via API Key or Bearer Token).
  </Accordion>

  <Accordion title="Can I connect two different PMSes to one agent?">
    Technically yes — both talents will appear in the connected list. In practice it rarely makes sense: one hotel = one PMS. It might apply to multiple properties under a single agent account, but in that case it's better to split them across separate AI employees.
  </Accordion>

  <Accordion title="The AI says 'I can't check availability' — why?">
    Check: (1) the PMS talent is connected and active; (2) the credentials (Hotel ID, tokens, logins) are current and haven't been revoked on the PMS side; (3) the integration account in the PMS has permission to read the calendar and rates; (4) the agent's instructions explicitly say to use the PMS tool for booking-related questions.
  </Accordion>

  <Accordion title="Can I let the AI create bookings automatically?">
    Yes — provided the PMS talent has write permission (booking creation) and the agent's instructions explicitly allow it. For safety, we recommend running the "draft booking + manager confirmation" flow first and only switching to fully automated creation once you trust the conversation quality.
  </Accordion>

  <Accordion title="Travelline PMS — what should I pick in the 'Region' field?">
    If your hotel is in Russia — pick `RU`; in Belarus — `BY`; in any other country — `WORLD`. This determines which Travelline API endpoint receives the requests.
  </Accordion>

  <Accordion title="I have MEWS credentials but I don't know which 'Configuration ID' to use.">
    A Configuration ID is issued separately for each integration in MEWS. Ask your MEWS partner manager for a "Configuration for the AI Textura integration" — they'll activate the connector and send all the identifiers you need (Configuration ID, Client, Enterprise ID, tokens).
  </Accordion>

  <Accordion title="Is it safe to store a PMS login and password in AI Textura?">
    Credentials are stored encrypted and are only used for API requests to the PMS on behalf of the integration. We still recommend creating a **separate account** for the integration in your PMS (with the minimum required permissions) — that way you can revoke access at any time without affecting your main users.
  </Accordion>
</AccordionGroup>