> ## Documentation Index
> Fetch the complete documentation index at: https://aitextura.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# amoCRM

> The amoCRM integration lets your AI employee handle incoming inquiries directly in your CRM. amoCRM connects in two ways — as a channel (a source of messages) and as a talent (CRM operations via MCP). Both use OAuth.

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/31-channel-amocrm.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=161cac2aa4d59e206718eb6b33c941f8" alt="Connecting amoCRM as a channel via OAuth" width="1440" height="900" data-path="public/screenshots/31-channel-amocrm.png" />
</Frame>

<CardGroup cols={2}>
  <Card title="Channels — overview" icon="plug" href="/en/channels">
    What a channel is and how it works in AI Textura
  </Card>

  <Card title="Bitrix24" icon="building" href="/en/channels/bittrix24">
    A similar CRM with channel / talent split
  </Card>

  <Card title="Messengers" icon="comments" href="/en/channels/messengers">
    WhatsApp, Instagram, VK via aggregators and Kommo
  </Card>

  <Card title="Talents" icon="puzzle-piece" href="/en/guides/talents">
    Catalog of MCP tools and integrations
  </Card>
</CardGroup>

## Two ways to connect amoCRM

amoCRM integrates with AI Textura in two independent ways. Both rely on amoCRM OAuth, but they solve different problems:

|                        | **Channel**                                                   | **Talent**                                                                                                         |
| ---------------------- | ------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Where it is configured | The agent's **Channel** tab                                   | The agent's **Talents** tab                                                                                        |
| What it does           | The AI receives and replies to messages that arrive in amoCRM | The AI performs CRM actions: creates deals and contacts, finds existing ones, schedules tasks, adds notes and tags |
| Technology             | OAuth + message forwarding to AI Textura                      | MCP server (Model Context Protocol)                                                                                |
| Minimum to work        | An authorized amoCRM account                                  | An authorized amoCRM account (the same one or another)                                                             |

<Tip>
  Both connections share the same OAuth bridge — after you authorize amoCRM once, the second connection type can pick the same account without signing in again.
</Tip>

<Tip>
  AI employees do not create leads or deals **automatically** just because the channel is connected — that requires the **talent**. The channel only forwards messages to AI Textura.
</Tip>

***

## Connecting amoCRM as a channel

The channel ensures that all messages arriving in amoCRM reach the AI employee, who can then reply directly from the deal card.

### What the channel provides

* The AI employee responds to customers directly from amoCRM.
* Managers see the full conversation in the deal card.
* You can route messages from WhatsApp, Telegram, Instagram, and other channels configured in amoCRM.

### How to connect the channel

<Steps>
  <Step title="Open the Channel section">
    Go to [AI Employees](/en/guides/ai-employees) → select the agent → **Channel** tab → **Connect new** sub-tab.
  </Step>

  <Step title="Select amoCRM">
    In the platform list, find **amoCRM** and click on it.
  </Step>

  <Step title="Create a connection">
    In the side panel, choose **Create**.
  </Step>

  <Step title="Authorize via OAuth">
    Click **Connect amoCRM channel** — an amoCRM window will open. Sign in to your account and confirm access.
  </Step>

  <Step title="Fill in the settings">
    * **Platform**: already selected — amoCRM.
    * **Channel name**: any name convenient for you.
    * **Long-term token**: filled in automatically after OAuth (or paste it manually from amoCRM settings).
  </Step>

  <Step title="Connect">
    Click **Connect**. The channel will appear in the **Connected** tab.
  </Step>
</Steps>

### Where to get the amoCRM token (fallback path)

If OAuth does not work, you can connect the channel using a long-term token:

<Steps>
  <Step title="Open amoCRM settings">
    Go to amoCRM → **Settings** → **Integrations**.
  </Step>

  <Step title="Find the integration">
    Find or create the AI Textura integration.
  </Step>

  <Step title="Copy the token">
    In the **"Keys and access"** section, copy the long-term token.
  </Step>
</Steps>

***

## Connecting amoCRM as a talent (MCP)

<Frame>
  <img src="https://mintcdn.com/aitextura/RUgF9PTnaDyK7QnO/public/screenshots/17-talent-amocrm-modal.png?fit=max&auto=format&n=RUgF9PTnaDyK7QnO&q=85&s=5c69723a77ed1d2aaa98bc1640e586e1" alt="amoCRM talent connection modal (OAuth)" width="1440" height="900" data-path="public/screenshots/17-talent-amocrm-modal.png" />
</Frame>

The talent is an **MCP server** through which the AI can work with amoCRM **deals, contacts, companies, pipelines, tasks, and notes** during a conversation.

### When you need the talent

* The AI should create deals automatically based on the conversation outcome.
* You need to look up an existing customer in the database before responding.
* The AI should schedule tasks for managers or assign a responsible manager.
* You want notes and tags maintained based on the dialog.

### How to connect the talent

<Steps>
  <Step title="Open Talents">
    On the agent page, go to the **Talents** tab → **Browse apps**.
  </Step>

  <Step title="Find amoCRM">
    The amoCRM card lives in the **Business Management** category.
  </Step>

  <Step title="Pick a modal tab">
    The "Connect amoCRM" modal has two tabs:

    * **New connection** — starts the OAuth flow with amoCRM.
    * **Existing account** — pick a previously authorized account (if you already have an amoCRM channel connected, or if another agent used the same login).
  </Step>

  <Step title="Authorize">
    On the "New connection" tab, click **Connect amoCRM channel**, sign in to amoCRM, and confirm access.
  </Step>

  <Step title="Save">
    The talent will appear in the **Connected** tab on the agent page.
  </Step>
</Steps>

<Tip>
  The talent and channel **can share a single amoCRM account** — the OAuth bridge remembers the authorization, so picking "Existing account" for the second connection skips the sign-in.
</Tip>

<Warning>
  The talent acts on behalf of the authorized user. Mind their permissions in amoCRM — if the user has no access to a pipeline or task, the talent cannot work with it either.
</Warning>

***

## Kommo

Kommo (the international version of amoCRM) is connected the same way — both as a channel and as a talent. It uses the same OAuth bridge, but with a Kommo endpoint.

<Steps>
  <Step title="Open settings">
    On the **Channel** or **Talents** tab, select the **Kommo** platform.
  </Step>

  <Step title="Click Connect">
    In the modal, click **Connect KommoCRM**.
  </Step>

  <Step title="Authorize access">
    Log in to your Kommo account and confirm access.
  </Step>

  <Step title="Add the integration">
    Click **Add** — the connection is ready.
  </Step>
</Steps>

<Tip>
  Kommo includes built-in channels: WhatsApp, Telegram, Instagram, VK. Every messenger connected in Kommo automatically becomes available to the AI employee through the Kommo channel.
</Tip>

***

## FAQ

<AccordionGroup>
  <Accordion title="Do I need to connect both the channel and the amoCRM talent?">
    It depends on what you need. If you only want **conversations** in the deal card, the channel is enough. If the AI should **create deals on its own, schedule tasks, or look up customers in the database**, you need the talent. Most setups use both.
  </Accordion>

  <Accordion title="Can I use a single OAuth for both connection types?">
    Yes. After the first amoCRM authorization, the second connection (channel or talent) can select "Existing account" — no login or password is required again.
  </Accordion>

  <Accordion title="The amoCRM OAuth window doesn't open / closes with an error.">
    Make sure your browser is not blocking pop-ups for the AI Textura domain. If the integration has been removed in amoCRM or the permissions revoked, recreate the integration and use the long-term token from the "Keys and access" section.
  </Accordion>

  <Accordion title="Can I connect Kommo and amoCRM at the same time?">
    Yes. They are two separate platforms and work independently. Connect them one at a time — each requires its own OAuth.
  </Accordion>

  <Accordion title="What if the AI is not responding in the deal card?">
    Check: (1) the amoCRM channel is active and not disabled in AI Textura; (2) the chosen agent is "Active"; (3) the agent's working hours allow it to operate right now; (4) inside amoCRM the messenger is routed to the correct agent.
  </Accordion>
</AccordionGroup>